THE PROCESS

Defining Order Fulfillment?

Order fulfillment involves a lot more than just one thing or task. The process includes inventory management, picking, pulling, packing, and shipping. There may even be a few other things involved besides those mentioned tasks.

Reliable Shipping & Brokerage is equipped to handle all those tasks and more. From the simplest to the most complex order, we are here to serve you and your customers and make sure your entire experience is a positive one and leads to a long-term, mutually beneficial partnership.

Each order we receive is evaluated separately to determine the best way to process and ship it. We consider factors like whether it is being shipped domestically or internationally, if it contains any hazardous materials, and if the package contains fragile items.

As soon as a tracking number is assigned to the package, both you and your customer will be able to check the status of the delivery as needed.

One big advantage of working with Reliable Shipping & Brokerage is that you get the perks that come from our relationships with our carriers, who are some of the biggest names in the shipping industry: UPS, USPS, FedEx, DHL, and OnTrack. One of these perks is that you get some of the lowest shipping rates around.

We have a state-of-the-art order fulfillment system that automatically calculates the most cost-effective carrier and shipping method. Every order and every customer get the same attention. It does not matter whether you are a high-volume customer or not. All our customers are equal in our eyes.

Benefits of Our Order Fulfillment Services:

SAVINGS

Every customer gets to take advantage of awesome discounts and savings no matter how much business they do with us. You don't have to have a high volume account to get the great savings.

SPEED

In today's world, time is a top priority. Everyone expects their delivery yesterday, and the company that consistently delivers quickly and accurately comes out on top. By partnering with us, you'll quickly gain a reputation as a company that keeps its promises and delivers faster than the competition. Speed is the name of the game, and you'll definitely be the winner of that race by joining Reliable Shipping & Brokerage.

In fact, orders received at our center by 2 p.m. are processed and shipped out the same day.

COVERAGE

No one can promise you the amount of territory coverage that we offer you. Our centers are located EVERYWHERE in the U.S. which positions your product closer to its final destination than your competition could ever hope.

TRACKING

Tracking information is published as soon as it is generated so that you and your customers can see the package's progress from the time it ships out until it arrives at their doorstep.

MARKETING

Our staff can help repackage your product into generic packaging or into packaging containing your own brand. Our own company name or logo will never appear on any packaging or paperwork. We are the silent, productive partner. Whatever you need, we will make it happen.

STAY INFORMED

All tracking and package information is updated constantly so that you have access to real-time updates and will know exactly what is going on and the status of all your orders when you need them.

How is Order Fulfillment Critical to Your Business’ Success?

We have said it before and it is worth repeating – time is everything. Speed is key. Right behind it is great value. The sooner a customer gets their order, the happier they will be and the better their overall experience. Happy customers are repeat customers.

Brick and mortar stores have one advantage over online retailers. They can provide immediate satisfaction by allowing customers to walk in with their purchase in hand. Online retailers have to provide the next best thing – the fastest delivery possible.

By partnering with Reliable Shipping & Brokerage, even small online stores can compete with the big players. You can offer your customers the same shopping experience as the big name retailers.

Filling a customer's order may seem simple. But there's a lot more involved than just grabbing the item, packaging it up, and shipping it out.

Where would you store your product? Do you need staff? How will you hire and pay them? Can you afford storage facilities and the overhead costs associated with them?

Do you have all the necessary equipment, materials, and technology to properly run your online business and get customers their orders quickly and accurately?

Do not worry. We have got you covered. We have all of those things and more. We're experts in this field, and by partnering with us, you get fully-staffed facilities, the latest equipment, tools, and software, and experience all for one low, affordable price.

What Keeps Customers Coming Back?

Consistency, quality, and reliability are what keep customers coming back again and again.

Our distributed warehouse owners keep a close eye on your product and immediately note any issues and report them back to you without delay. This allows you to address problems before they become a bigger issue and before they can affect your customers.

We work hard to make the entire process enjoyable and rewarding for you and your customers. Consistency and satisfaction are the keys and will show your customers that they can come back time and time again and receive the same level of service and attention to detail on their 100th purchase as they did on their first.

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